Commissioner’s Bulletin # B-0003-26
To: All regulated entities and their agents and representatives
Re: Use of artificial intelligence
TDI reminds all regulated entities that decisions or actions impacting consumers that are made or supported by advanced analytical and computational technologies, including artificial intelligence (AI), must comply with all applicable insurance laws and regulations. This includes laws that address unfair trade practices and unfair discrimination.
This bulletin sets forth TDI’s expectations as to how regulated entities will govern the development, acquisition, and use of AI technologies in their operations. These expectations extend to any third party working with a regulated entity and are designed to protect Texans’ privacy and interests, ensure freedom from unfair discrimination, and promote the knowledge and development of ethical AI systems. This bulletin also advises regulated entities of the type of information and documentation that TDI may request during an investigation or examination.